Support Centre

Remote support, tickets, network status and account logins — everything existing customers need in one place.

Remote support

Download the NWIMS Remote Support tool when an engineer asks you to, and we'll connect to help.

Only run this if an NWIMS engineer has asked you to. If the download does not start, right-click the button and choose “Save link as…”.

Support desk Raise or track a ticket Network status Live service updates Billing login (IT) Your IT services account Billing login (Comm's) Phones, broadband & mobiles Mail filters Manage spam quarantine Speed test Check your connection FAQ Quick answers, roaming & more

NWIMS Remote Support

NWIMS Remote Support — Download

Windows

Installer for Windows 10/11.

Download for Windows

macOS

Universal app for Apple Silicon and Intel Macs.

Download for macOS

If the download doesn’t start, right‑click the button and choose “Save link as…”.

Remote Support | NWIMS IT Group

Remote IT and Network Support is just a phone call away when problems occur.

By using remote-access technology, you won’t have to wait hours or days for an Engineer to attend your site – you can have an immediate response within minutes!

The software used will allow us to remote into your Laptop | PC | Server from our offices, as long as you have a internet connection and allow us temporary access to your computer.

Our software is secure and offers, by default, Bank level encryption.

We offer one off and monthly Remote Support Contracts – please contact us for further details on 01539 234050.